PROFESSIONAL SERVICESCUSTOMER SUPPORT

TR-069 Solution supports

  • Any type of device on any network automatically
  • Standard protocols – TR-069, OMA-DM, SNMP, LWM2M, MQTT and more
  • File-based Device Management (IP-Phones management)
  • Devices behind NAT (via STUN or XMPP)
  • Residential and Enterprise provisioning scenarios
  • Multi-Tenant and Multi-Hierarchy deployments
  • IPv4 and IPv6

TR-069 Suite – Main Modules

  • Multi-protocol ACS Device Managemement Engine
  • Provisioning Mediator
  • TR69 Management Console – Coolnet Management Console offers remote management of CPEs. It enables independent creation of new data models to be supported by the ACS. New CPE types or data models can be easily added by the system administrator without any assistance from Coolnet Technologies or extensive knowledge of CWMP.
  • Provisioning Portal – Coolnet Provisioning Portal automates the provisioning of new subscribers to Internet services. The provisioning portal offers a single unified interface for the provisioning of all device types and serves as a front end to all the back-office systems involved in the provisioning process.
  • Call Center Portal – Coolnet Call Center Portal allows service representatives to manage and control a specific CPE during a support call. Using the Call Center Portal, the CSR can remotely diagnose and resolve problems through intuitive screens and automated processes.
  • Event Management System -Coolnet Events Management System (CEMS) automates problem resolution with predefined scripts. The scripts are automatically triggered by events, which may be generated by external systems or by the user, and include automated problem resolution as well notification to external systems and applications.
  • Self-Support Portal – Coolnet Self Support portal reduces the number of calls to the help desk and increases customer satisfaction, by allowing non-technical subscribers to independently diagnose and repair problems related to data, voice and video services.
  • BI Report Generator – The Coolnet Business Intelligence (BI) Report Generator enables quick and reliable generation of reports related to the status of managed devices and their activities.
  • NBI/APIs
  • QoE Monitoring Pro – Measures quality of service at the subscriber endpoint. Based on unique “QoE Proxy” technique, which facilitates the observation of TR-069 performance, Service Operators can proactively identify problems before they are felt by the customer, reducing service calls and churn and increasing satisfaction.

CONTACT

Menu